Return & Refund Policy

At The Healthy Barber, we stand behind the quality of our products and want you to feel confident in every purchase.

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return, your item must:

  • Be unused and unopened
  • Be in the same condition that you received it
  • Be in the original packaging
  • Include proof of purchase (receipt or order confirmation)

Please do not send your purchase back to the manufacturer.

Return Eligibility

Due to the nature of grooming and personal care products, we enforce stricter return guidelines for hygiene and safety.

We only accept returns if:

  • The item is unused and unopened
  • The item is in its original packaging
  • The return is requested within 7 days of delivery

We do NOT accept returns on used products.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used grooming products
  • Personal care and sanitary goods
  • Gift cards
  • Downloadable or digital products
  • Sale or discounted items
  • Hazardous materials or flammable products

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

We will review and, if approved, provide a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing times may vary)

If you’ve completed these steps and still have not received your refund, please contact us at:

1HealthyBarber@gmail.com

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:
1HealthyBarber@gmail.com

Return instructions will be provided after your request is reviewed.

Gifts

If your item was marked as a gift and shipped directly to you:

  • You will receive a store credit for the value of your return

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser

Shipping Returns

To initiate a return, please contact us first. Once approved, you will be provided with the return address.

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If a refund is issued, return shipping may be deducted

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We are not responsible for returns lost in transit.

Texas Consumer Notice

In accordance with applicable consumer protection guidelines, this policy clearly outlines return eligibility, timelines, and conditions. By completing a purchase, you agree to these terms.

Need Help?

If you have any questions about your order, returns, or refunds, contact us at:

Email: 1HealthyBarber@gmail.com

Our goal is to ensure every customer has a smooth and confident experience. If something isn’t right, we’ll work with you to make it right.